FAQs
Find quick answers about shipping, payments and returns.
Shipping
What shipping method do we offer?
Standard Shipping and UPS / DHL Express are the most common shipping methods. The shipping way is determined by your shipping address and specific situation.
How long will it take to receive my order?
Orders typically arrive within 17-23 business days after shipping.
Can I track my order?
Yes, you will receive a tracking number via email once your order is shipped.
What if my package is lost or damaged?
Please contact us immediately if your package is lost or damaged, and we will assist you.
Do you charge for shipping?
Shipping is calculated at checkout based on your order total and location.
Payments
What kinds of payment are accepted?
At this time, we accept payment via PayPal and credit card through secure online payment gateways.
Do I have to pay for custom tax?
We cover all the custom tax worldwide, you do not need to pay any taxes.
Is my payment information secure?
Yes, we use encryption and secure payment gateways to protect your information.
Can I use multiple payment methods for one order?
Currently, we only accept one payment method per order.
Returns
What is your return policy?
We accept returns within 30 days of purchase for unused items.
How do I initiate a return?
Please contact our customer service to start the return process. Email: 1767188711@qq.com.
Do I need to pay for return shipping?
Yes, return shipping costs are the responsibility of the customer.
Can I exchange an item instead of returning it?
Currently, we do not offer direct exchanges. Please return the item and place a new order.
How long does it take to process a return?
Returns are typically processed within 7-10 business days after we receive the item.